Privacy Policy

Last Updated: July 2026

1. Overview & Scope

At Simple Online Pharmacy, we are completely committed to protecting the privacy, confidentiality, and integrity of your medical and personal data. This Privacy Policy details how we collect, store, process, and protect your information in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

To provide safe digital clinical treatments, we collect the following types of information:

  • Personal Identifiers: Name, date of birth, gender, home address, delivery address, phone number, and email.
  • Medical & Health Data: Information you supply in our medical questionnaires, including current symptoms, medical history, allergies, height, weight, and concurrent medications. This is classified as "Special Category Data" under GDPR.
  • Transaction Records: Billing address, checkout details, and payment histories (payment cards are processed securely via encrypted, PCI-compliant payment gateways).

3. How We Use Your Data

We process your data purely for professional health-delivery reasons, including:

  • Assessing your suitability for requested treatments and prescribing safely.
  • Fulfilling and dispatching your orders.
  • Updating you on clinical decisions, order statuses, and shipping tracking.
  • Sharing essential data with your registered GP (only when you have provided explicit consent for us to do so).

4. Data Retention & Security

We implement advanced, hospital-grade physical, technical, and organizational security measures to protect your medical files against unauthorized access, loss, or alteration. In accordance with NHS and professional pharmacy regulation standards, your clinical consultation records are kept secure for the legal minimum retention periods before being safely purged.

5. Your Rights

Under the UK GDPR, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or withdraw consent for non-essential communications. To exercise any of these rights, please email our Data Protection Officer at info@simpleonlinespharmacy.co.uk.