Refunds & Returns Policy

Last Updated: July 2026

1. Legal Restrictions on Medication Returns

In accordance with UK legislation governing the sale and supply of medicines, and guidelines set out by the General Pharmaceutical Council (GPhC), we cannot accept returns of any prescription or over-the-counter medicines once they have left our pharmacy premises.

Safety Law Notice: Once a medication has been dispatched, it cannot be reused, restocked, or re-sold under any circumstances due to safety and hygiene laws. Therefore, we cannot offer refunds on fulfilled and dispatched prescriptions, even if the packaging remains unopened.

2. Order Cancellations

If you wish to cancel an order, you must contact us immediately at info@simpleonlinespharmacy.co.uk.

  • Before Clinical Review: If your order has not yet been assessed by our clinical prescriber, we will cancel the order and issue a full refund to your original payment method.
  • After Clinical Review / Dispatch: Once your medical consultation has been approved and the prescription has been written or sent to our dispensary, the order is legally finalized and cannot be cancelled or refunded.

3. Damaged, Faulty, or Incorrect Orders

We take immense pride in our quality control. However, if your parcel arrives damaged, is missing items, or contains an incorrect product, please follow these steps:

  1. Email us within 48 hours of delivery at info@simpleonlinespharmacy.co.uk.
  2. Include your order number and clear photographic evidence of the damaged parcel, packaging, and items.
  3. If verified, we will arrange for a replacement to be dispatched immediately, or issue a full refund for the affected products.

4. Rejected Consultations

If our clinical prescriber reviews your medical questionnaire and determines that the treatment you requested is clinically unsafe or unsuitable for you, your order will be rejected. You will receive a notification email and a 100% full refund back to your original payment method within 3 to 5 working days.